Category: CRM

Feed: Microsoft Dynamics 365 Blog. Author: Todd Bergeson. One of the top concerns governments have today is providing citizens with real-time connectivity, such as mobile optimized 24/7 self-service and agent assisted service. This is a critical and worthy endeavor, but only part of the equation. As important as it is for governments to keep up with day to day citizen requests, it’s equally important for them to strategically plan for and anticipate the future needs of citizens. To plan for the future, governments must find ways to adapt to societal, economical, and technological shifts that go beyond daily on-demand services ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Leslie Overland. In our digitally connected world, we have a wealth of choices as consumers. By the time we reach a buying decision, we’ve done our research, identifying who can provide the best and fastest option with the biggest bang for our buck. Whether making a small personal buying decision or researching enterprise software for a commercial business, if my expectations aren’t met, the next provider is just a click away. Given this, how can brands differentiate themselves from the competition and capture loyalty? According to the Walker 2020 Customers report, customer experience will ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Matt Kresch. Quick; think of a business that provides excellent service each time you interact with them. Are you likely to remain loyal to their brand? Have you raved about them to your friends and family? Chances are good that if a company has truly impressed you, you’ve told someone about it. Defying expectations with superior field service Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vice versa: if you tried ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Bill Moffett. Customers don’t just want a product; they want a relationship with manufacturers Once upon a time, making and selling a good product was enough. Today, it takes more than a good product to stand out in a crowd. Customers have access to more research, and options, and expect the convenience of B2C customer engagement models. A whopping 86% of B2B buyers will pay more for a better customer experience. [1] Richer engagement fundamentally differentiates businesses Imagine this scenario: A new version of your best-selling industrial robot has just launched. A customer learns about ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Todd Bergeson. Developing and sustaining an engaged, productive workforce is a top priority for government organizations. Across the globe, government employees work diligently to improve the lives of their citizens. Despite their mission to provide high quality citizen services, paper trails, legacy systems, and compliance restrictions are just a few obstacles that governments hurdle daily. And without the right tools, governments are unable to attract a younger, digitally inspired workforce. In fact, governments have one of the smallest millennial workforces with only 9% of federal workers under the age of 29. [1] The adoption of ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Bill Moffett. How can a manufacturer take advantage of new technology to solve the old challenges in operations? Manufacturers are always looking to squeeze efficiency out of their operations. There’s a constant battle to minimize work stoppages, wasteful production techniques, and other profit drains. Too often that has taken the form of patchwork or piecemeal improvement, due not only to differences in maturity across operational technology but also potentially high costs. Now, the economics are right for smart manufacturers to make investments in low-cost IoT sensors and cloud-based predictive analytics to retrofit old facilities ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Todd Bergeson. A truly representative government requires actively engaged citizens. In today’s digitally connected world, governments need to leverage modern technology to engage citizens, make them feel heard, and meet their needs. Mobile, social, and web-based platforms empower citizens to be more involved in their communities, giving governments a foundation for building citizen trust and participation.   Legacy technology systems and tight budgets prevent many governments from keeping up. But the reality is that citizens expect no less than what they receive from private sector firms: 74% of customers use 3 or more channels ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Bill Moffett. When you lack deep visibility and insight into your supply chain, you leave money on the table It turns out what you don’t know as a manufacturer can and will hurt you. For too long, manufacturers have settled for siloed and inconsistent information, as well as manual processes, to understand and manage their supply chain. Why? Because for a long time, these systems were good enough to keep production going. But plenty of manufacturers don’t want to settle for good enough. IDC predicts that by 2019, 50% of manufacturing supply chains will ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Todd Bergeson. This begins a new blog series for the public sector. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for governments, centering on the value that Dynamics 365 can deliver as an end-to-end combination of CRM and ERP systems combined with next-generation business applications targeted at core industry capabilities.   Imagine the possibilities of a digitally transformed, citizen-centered government A digital transformation is taking place—it’s radical, on-demand, and driven by citizens. Citizens have higher expectations for convenience due to the simplicity of consumer apps and ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Bill Moffett. This begins a new blog series for the manufacturing industry. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for manufacturers, centering on the value that Dynamics 365 can deliver as an end-to-end combination of CRM and ERP systems combined with next-generation business applications targeted at core industry capabilities.   The future of manufacturing will be defined by the quality of investments companies are making today In the not too distant past, efforts in manufacturing to optimize productivity and increase customer satisfaction were viewed as ... Read More