Category: CRM

Feed: Microsoft Dynamics 365 Blog. Author: Thomas Wisniewski. Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgia to take hold and determine their cloud strategy.Don't allow misconceptions to dictate your journey. Get expert help through the Microsoft Dynamics 365 migration program to move from Dynamics AX or Dynamics CRM to Dynamics 365.Addressing misconceptions about ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Shruti Shukla. A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions.That world no longer exists. Eighty-one percent of consumers1 want to purchase from brands that get to know them, but nearly three-quarters2 are frustrated by tons of irrelevant content which makes them feel so disconnected. That feedback exposes how the customer experience is falling short and reminds us that it's no ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Deanna Sparks. The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regardit tested our capacity to come together and innovateand frankly, we soared on so many levels. In a blink of an eye, we united to create solutions to blend the human spirit and technology to deliver resilient solutions to outlast the pandemic. This was never more evident than in customer service.Together, we transformed into superheroes. Turning our ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Jared Hall. It's time for us to bring all new and future HR capabilities and enhancements within Dynamics 365 Human Resources to all our customers.We currently have two separate sets of human resources capabilities on two different infrastructures within Dynamics 365:Dynamics 365 Human Resources, which is a complete stand-alone application running on an independent infrastructure. Our customers use this application to increase organizational agility and get workforce insights. All investments over the last three years have been focused on this application.The HR module, which is a legacy set of capabilities that was previously part ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Brenda Bown. Empowering everyone to collaborate as one business, everywhere.Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work. This shift to flexible, hybrid work modelswith some workers on-site, others remoteis forcing many businesses to rethink how people digitally engage and collaborate with colleagues, partners, and customers in the flow of work.As we talk to business leaders about the new era of hybrid work, a resounding theme is the need for new ways for people across business functions to collaborate as one business, everywhere. Collaboration needs to empower anyone ... Read More

Feed: Domo Blog. Author: Jay Heglar. One of the most rewarding aspects of working with both Domo’s product organization and customers is seeing how the Domo platform is being used to deliver critical business outcomes for some of the world’s largest organizations. When I meet with such customers, I typically ask a key question: In what ways are you scaling your use of data and analytics across your enterprise?  The responses typically fall into one of four categories. They’re either making mind-boggling amounts of data consumable, fast; they’re giving more people across the entire organization access to data and analytics; they’re setting up environments where their BI teams can innovate; or they’re doing all of the above ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Francois van Splunder. Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities.By bringing together solutions such as Dynamics 365 Commerce and Dynamics 365 Marketing, businesses can more effectively target and deliver engaging, intuitive, and user-friendly digital commerce buying experiences. These tools allow organizations to leverage machine learning models, artificial intelligence infused-personalization, and event and ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Brenda Bown. We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365.Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer businesses two standardized enterprise resource planning (ERP) capabilities on a composable ERP platform, functioning as stand-alone solutions or as a tightly integrated and extensible system. As product-centric enterprises look to renovate their existing ERP platform to improve systems and processes by moving them to the cloud, Dynamics 365 is enabling the transformation and improving IT agility to ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Paul Liew. For our customers using the client for Finance and Operations apps, we’re retiring the out-of-support WS-Federation authentication protocol, and replacing it with the industry standard OpenIdConnect OAuth security protocol. OpenIdConnect OAuth security protocol supports modern authentication, which includes multi-factor authentication and conditional access policy.This upgrade, which will not result in any downtime or require customers to make changes to their system, was released in July 2021. It is available starting from in product version 10.0.20, platform version 7.0.6060.0 or later. The upgrade applies to all environment types except Dev Box, customer-hosted and ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Stephanie Dart. Businesses are moving away from rigid and monolithic solutions towards agile business applications that can be deployed quickly, integrated seamlessly with other existing systems, and can collect and unify extensive amounts of data from various touchpoints unlocking siloed data. According to Forrester, siloed data inhibits organizations from creating a comprehensive profile of customer needs, a challenge for 44 percent1 of retail decision-makers.To drive better personalization, organizations also need to create a single view of their orders across all engagement channels. Propelling this shift is the realization by business leaders that they can ... Read More