Category: CRM

Feed: Microsoft Dynamics 365 Blog. Author: Umran Hasan. September 14, 2017 10:00-11:00 AM Pacific Time (UTC-7) The advances in productivity that modern enterprise software has brought to business users have always been tempered by the limits of standard software to meet industry-specific, geographically-specific, or individual company-specific requirements. This requirement, typified by the concept of “last mile” functionality, has only increased in recent years. Historically, the solution taken by most organizations in their quest for the “last mile” was a high degree of customization. While customization can fill in the gaps, custom apps are typically expensive to develop and expensive to ... Read More

Feed: Domo Blog. Author: Julie Wilding. B2B sales organizations are constantly focused on hitting their sales targets, but it can sometimes be difficult for them to determine how close they are to achieving their monthly or quarterly goals. At many firms, employees spend several hours each week compiling reports that are out-of-date by the time they are distributed to other members of the team. Even worse, this highly manual process frequently leads to reporting errors that prevent sales organizations from optimizing their performance or accurately forecasting their sales totals. With so much riding on the bottom line, this simply isn’t ... Read More

Feed: Domo Blog. Author: Paul Harapin. Everybody makes decisions. Every hour, Every day. We tend to forget that simple fact when we try to improve decision-making processes in business. Senior leaders and executives aren’t the only ones whose choices impact operations and profitability: virtually all employees can influence these things by way of their workplace habits, the technologies they use (or abuse), and how they respond to unforeseen or challenging circumstances. In fact, the term “decision maker” can apply to anyone – and that raises some big questions about how, and to whom, we provide tools to help improve those ... Read More

Feed: Domo Blog. Author: Brent Dykes.  / Self-Service Analytics & The Illusion Of Self-Sufficiency (Part 2) At many organizations, business teams have been forced to establish shadow IT teams to own and manage self-service analytics due to their corporate IT teams being unable or unwilling to embrace it. At other companies, more progressive IT teams have been able to partner with the business and successfully transition from a traditional BI approach to the new self-service model. Regardless of whether a business or IT team owns the self-service BI platform, I’d like to highlight three success factors for companies leveraging self-service BI ... Read More

Feed: Domo Blog. Author: Julie Wilding. As advertisers continue to expand their social media investments, marketers must be extremely attentive to each channel’s performance. After all, if Twitter is underperforming relative to a brand’s Facebook and Instagram activity, the marketer in charge of the account needs to know immediately. That way, they can reconfigure their Twitter strategy or shift budget to one of the higher-performing social platforms—before they’ve wasted time and money on a game plan that isn’t working. Domo’s Social Rollup app gives marketers the real-time insights they need to make these sorts of decisions with speed and precision ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Carr Phillips. Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary reason they think about switching banks is simply poor service.[1] To maintain customer loyalty, banks must ensure they’re providing high quality customer service. Three key strategies offer banks an effective solution: (1) empower employees with predictive intelligence and a single source of truth, (2) enable customers to use self-service tools, and (3) personalize and standardize service delivery across all ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Luke Shave. Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites, a bit of science can help win their loyalty. How can retailers combine customer service expertise with advanced technology to create exceptional customer experiences? A successful strategy involves three interrelated elements: friction-free retail, personalized engagement, and enhanced in-store experiences. Deliver friction-free retail First and foremost, retailers need the tools to provide seamless and consistent engagement at every touchpoint - whether its social, mobile, ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Community Manager. By Ed Kennedy, Senior Director and Commerce Evangelist, Episerver As more consumers are shopping and doing product research online, most retailers know that digital channels must become a part of their business strategy. Yet digitally transforming a retail business from back-end to front-end can be a complicated process. Retailers already benefit from how Microsoft Dynamics 365 integrates enterprise resource planning (ERP) and customer relationship management (CRM) into a single, cloud-based solution. Dynamics 365 has led the way in digital transformation by breaking down silos and helping retailers standardize data and business processes ... Read More

Feed: Domo Blog. Author: Andrea Sparks. When it comes to the Internet of Things (IoT), few industries have as much opportunity for putting connected devices to use as retail does. In fact, 70% of retail decision makers say they’re ready to make changes to adopt IoT solutions within the next five years, according to a survey by Zebra Technologies. And whileIoT still prompts visions of machine take-overs, in reality, most of the applications are more pragmatic—for instance, helping retailers improve their inventory processes, create better customer experiences, or save on energy costs. Here are five ways that retailers are already ... Read More

Feed: Domo Blog. Author: Julie Wilding.  / 5 Reasons Why Real-Time Data is About to Reach Critical Mass With billions of internet users generating 2.5 exabytes of data every day, there’s no question that data management, analysis, and visualization are critical to business success. What isn’t as cut and dry is how fresh that data needs to be in order for businesses to extract the necessary insights for their brands. Take a look at how companies like Unilever, for instance, are incorporating real-time data into their marketing strategies. The company is cutting back on the number of agencies it works with ... Read More