Category: CRM

Feed: Domo Blog. Author: Scott Resch.  / How Does Domo Work? Here’s How to Find Out Have you ever wondered how Domo works but maybe weren’t ready to contact us for a demonstration? If the answer is “yes,” then good news: We’ve got you covered. On a weekly basis leading up to and after the 2020 festive season, a Domo senior solution consultant will host a live product demo designed to give anyone with an interest in the Business Cloud a glimpse at what makes it such a powerful piece of technology. In December, the sessions will take place on the ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Erin Amstrup. Omnichannel has become a dominant force in how companies meet customer expectations, and for good reason. Ninety-eight percent of Americans switch between devices on the same day, using multiple channelsvoice, social, chat, email, and SMS. Omnichannel engagement allows customers to reach out on nearly any device, on their preferred channel while managing all engagement channels uniformly on the back end, creating a seamless customer experience.True omnichannel support ensures an effortless transition and consistent experience from one channel to the next without causing agents to lose context or the customer having to repeat ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Christian Abeln. Companies that work with manufacturing and distribution need to be able to run key business processes 24/7, without interruption, and at scale. Challenges arise with unreliable connections or network latency when business processes compete for the same system resources when peak scale is required, or during periodic or regular maintenance for different regions, across time zones, or to meet different scheduling requirements. The ability to execute daily mission-critical processes must be agnostic to these situations.Cloud and edge scale units enable companies to execute mission-critical manufacturing and warehouse processes without interruptions. This functionality ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Faisal Mohamood. Today, more than ever, your organization needs to adapt to changing business conditions with incredible speed and efficacy. Whether you're shifting to digital sales or streamlining your supply chain, Dynamics 365 plays a pivotal role in digital transformation initiatives by bringing customers and business priorities together with the next generation of CRM and ERP applications.Underpinning many of these successful initiatives is FastTrack for Dynamics 365, a Microsoft engineering powered customer success program that enables organizations to accelerate Dynamics 365 implementations and go live with confidence.Available at no incremental cost to our customers, ... Read More

Feed: Domo Blog. Author: Scott Resch. Jennifer Belissent still remembers what the chief data officer of one of the largest banks in the U.S. told her when Forrester was conducting its Business Technographic Priorities & Journey Survey, 2020. “He said, ‘With our own data, we can only look internally. We need to see industry benchmarks, regional trends, and what waves we can ride on,’” she recalled. That comment struck the Forrester analyst because it summed up what she and her team were seeing in how the poll was playing out. Ultimately, they found that 85% of companies surveyed prioritized improving ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: AJ Ezzour. Most sales organizations understand the value of maintaining an accurate sales forecast. However, many are still tracking forecasts with a time-consuming spreadsheet. This blog post provides some best practices for using forecasting capabilities in Dynamics 365 Sales to help simplify creating accurate forecasts, even during rapidly changing conditions.Benefits of sales forecastingSales forecasting is a projection of the sales that your organization expects to make within a set timeframe. Having current and accurate sales forecasting empowers you to better allocate your resources, modify your strategy to address unforeseen circumstances, and provide critical coaching ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Edan Hauon. Listening to the challenges many of our customers are facing with increasingly working online, we've developed new capabilities in Dynamics 365 to discover email messages, meetings, and phone call activities related to an opportunity, and then to factor these signals into the score.Capturing activities to determine opportunity healthA healthy opportunity will usually have activities happening in it like email messages, meetings, and phone calls. Many of our predictive opportunity scoring customers were gathering these signals manually to determine opportunity health. We've replaced the need for customers to manually track activities by using ... Read More

Feed: Domo Blog. Author: Amy Christopher. While advertising as a whole has declined some this year as businesses feel the economic impact of COVID-19, digital advertising has experienced a surge in interest. As consumers have been compelled to do more of their shopping online, brands have taken notice—and responded by taking “digital” into a realm where it now accounts for half of the world’s total advertising. The biggest instigators of this behavioral shift are grocery shoppers, who have driven a 50% increase in online sales compared to last year. One company tapping into the movement in a major way is ... Read More

Feed: Domo Blog. Author: Scott Resch. Ray Ball knows how difficult it can be to work from home, day in and day out. Like many others during the COVID-19 pandemic, Domo’s vice president of human resources has struggled at times to cope with not having “somewhere to go in the morning and come back to at night,” as he puts it. “Seeing the same walls of your home every single day can be tough,” he said. “I still feel engaged and tied to the business and my groups, but it just isn’t the same. It’s hard to feel the same ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Kapil Tandon. This year has been unexpected to say the least. As 2019 ended and business forecasts were written, no one would have ever guessed what was to come in 2020.As consumer behaviors have shifted in uncertain times, merchants worldwide have quickly adapted and implemented new technologies, tools, and strategies to maintain business continuity and increase their online presence. Unfortunately, as online activity and e-commerce continues to rise, so does potential for exposure to fraud.In this blog series, we will highlight some of the latest fraud-related events and issues on the rise in our ... Read More