Category: CRM

Feed: Microsoft Dynamics 365 Blog. Author: Brock Brames. According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer's voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms, contact center logs, emails and chat, or any other free text messages, offer a wealth of information that has reshaped what it means to respond to customer in a meaningful way.To empower ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Sandeep Menon. Understanding what worked in the past to close deals can help you replicate those successful actions with other prospects in the pipeline. Relationship analytics capabilities in Dynamics 365 Sales, available for preview since April 2020, helps you compare data from won opportunities with open prospects and then suggests actions to take to deliver similarly successful outcomes.How relationship analytics worksRelationship analytics monitors the key performance indicators (KPIs) and activities for any contact, opportunity, lead, or account. It also calculates overall health and trends for each of your business relationships and then presents these ... Read More

Feed: Domo Blog. Author: Scott Resch. Cindy Parlow Cone still remembers the 10-year-old girl she met in India at a Goals for Girls leadership summit. The president of U.S. Soccer and two-time Olympic gold medalist was running a session on being a leader when the gradeschooler chimed in and said she didn’t think of herself as a leader.  “So, we dug in,” Cindy said, “and started talking about some of the misconceptions about leadership—such as the need to have some sort of fancy title, or the need to have a certain amount of money—and then what the truth actually is, ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Kurt Juvyns. Customers often chose Microsoft Dynamics 365 Business Central because it's updated regularly with major and minor releases. These updates provide customers with a business application that is up-to-date with new compliance, security, platform, and application functionality.Partners who extend the Business Central experience for their customers with Microsoft AppSource apps or customizations as per-tenant extensions are responsible for continuously aligning their added code to Microsoft's release rhythm that is expected for all Business Central online customers. Not aligning to that rhythm may prevent customers from getting important security or compliance updates in time, ... Read More

Feed: Domo Blog. Author: Scott Resch. Leaders today need to lead with their hearts rather than their heads, empower their employees to be leaders themselves, and use data and analytics to inform the types of conversations required to drive organizational success in a post-COVID world. Those are the main takeaways from Domo’s third CURIOSITY episode, “Leadership and Analytics” (see snippet below). In doing all of the above, organizations “will be catapulted in a quicker, more dynamic way,” said Joy Driscoll, chief information officer and digital enablement officer of Vivint Smart Home. Joy was joined by Seismic chief strategy officer Randy ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Georg Glantschnig. Empower your services organization to deliver success with a single, connected solutionfrom prospect to payment to profit.The wait is almost overMicrosoft Dynamics 365 Project Operations will be generally available on October 1, 2020. This highly anticipated application connects sales, resource management, project management, and accounting teams to provide the visibility, agility, and collaboration needed to deliver on-budget and on-time.Today's service-based businesses operate in a highly competitive market where winning new deals, retaining the best people, and increasing profit margins are significant challenges. Success requires a solution that truly reimagines the project delivery ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Manoj Swaminathan. Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1.A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity.Operations without interruptionsThe new Cloud and Edge Scale Unit add-ins for Microsoft Dynamics 365 Supply Chain Management, coming to preview in October, brings the power of the intelligent cloud to the edge. It allows organizations to run critical warehousing and manufacturing workloads on the edge ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Jeff Comstock. We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today. With native voice, businesses receive seamless, end-to-end omnichannel experiences within a single solution, ensuring consistent, personalized, and connected support across all channels of engagement. This end-to-end solution unifies all points of customer interaction data, enabling businesses to simplify and streamline their processes, gain instant insights into ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: James Phillips. This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event.This community will play a leading role in realizing the vision and priorities we're discussing at Microsoft Ignitesolutions to help build resiliency into every layer of business and that help you weather today's challenges so you can proactively get ahead of tomorrow's opportunitiesto reimagine tomorrow. Today, we are announcing new capabilities across Microsoft Power Platform and Dynamics 365 to help deliver this vision, including:Low code ... Read More

Feed: Domo Blog. Author: Scott Resch. When Bill Denninger decided it was time to approach his boss about the need for a different business intelligence solution, the director of business strategy for large New York-based law firm Weitz & Luxenberg, P.C. started the discussion by pointing to the hot dog cart down the street. “The bottom line was that the guy running that cart knew more about his business than we knew about ours,” said Bill, who has been with the firm for almost five years. “He could say how many hot dogs he sold yesterday and today, and how ... Read More