Category: CRM

Feed: Microsoft Dynamics 365 Blog. Author: Meenoo Rami. In October 2018, we announced the Microsoft Higher Education Accelerator, enabling ISVs and other solution providers to quickly build industry vertical solutions tailored for higher education. Since then, we have updated the accelerator with new scenarios to help institutions transform how they engage with students and their constituents and improve student outcomes.Our latest version, now generally available, extends the Common Data Model scenarios to include new entities, sample apps, and analytics for business partner management and student accomplishments. The accelerator also includes entities around internships, scholarships, grants, and more.About the industry acceleratorOne ... Read More

Feed: Domo Blog. Author: Scott Resch. A digitally transformed organization is one that is “alive and awake to everything that is going on around it” and knows how to leverage connections to take advantage of its place within a complex ecosystem.  That is one of the key points made in the inaugural episode of Domo Connects, a podcast that explores matters related to digital transformation and organizational optimization through compelling conversations with some of the brightest minds in business. In the episode, I speak with Peter Sole, Helen Mumford-Sole and Julie Rufo of digital transformation insight provider Mumford Sole Partners ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Anantha Ramachandran. Nonprofits (or not-for-profits) exist in a highly competitive world. According to a report from Giving USA, the sector is large and with one crucial exception, growing:Donations. American organizations and individuals provided record-breaking levels of support in 2017. Strong support continued in 2018, with total giving from individuals, foundations, and corporations exceeding $427 billion. That's a rise of 0.7 percent from 2017 giving or a 1.7 percent decrease after adjusting for inflation, and a 9 percent increase from the $390.05 billion in donations in 2016.Organizations. In Fiscal Year 2018, the Internal Revenue Service ... Read More

Feed: Domo Blog. Author: Josh James. When we launched Domopalooza back in 2015, we wanted to change the BI conference experience to align with our focus on changing the conversation around BI. Given that the week-long event attracts an increasingly passionate community of customers who are building data-driven businesses, there’s no doubt that this conversation is one that gets more interesting by the year. For that reason, I cannot wait for Domopalooza 2020, which will take place March 17-20 in Salt Lake City and again serve as a showcase for how the Domo Business Cloud is the solution for companies ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Kapil Tandon. Process efficiency is key to growing an e-commerce business. To meet this goal, retailers need better intelligence to better monitor discount, return, and account fraud, helping to protect and improve revenue, reputation, and customer service. As a premium solution partner, Microsoft has deeply invested in artificial intelligence (AI) based systems to help retailers increase process efficiencies in both on premise and online channels.As e-commerce revenue grows, merchants are facing a drastic increase in fraud, resulting in reduced profits, increased operational expenses, and potential wrongful rejections. Fraud impacts retailers on a local and ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Balaji Balasubramanian. The retail industry has been going through tremendous change and transformation over the past decade. Many have speculated that traditional brick and mortar retail is dying, and that customers are moving completely to online platforms for their shopping needs. This is, however, not the case. According to a report by the National Federation of Retail, retail storefronts in the USA have continued to grow at almost 4 percent annually since 2010 along with the steady double-digit growth of online retail. Along with this, nearly all of the top 50 online retailers also ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Alysa Taylor. Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences.As my colleague Shelley Bransten, Corporate Vice President, Retail and Consumer Goods Industries, shared in a blog post today, consumers are driving the future of retailfrom when, where, and how they engage with a retail brand to demands for higher standards in data ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Dina Apostolou. We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera service issue, a promotion, a survey. Customer engagement is a collection of customer experiences that impact engagement such as loyalty, advocacy, and so on. Both customer experience and customer engagement are significant to a company's overall success.Positive customer experiences can differentiate your brand, resulting in memorable brand touchpoints. These touchpoints afford a greater likelihood of future customer purchases. Customers who have a good customer ... Read More

Feed: Domo Blog. Author: Kevin McIsaac. It’s no secret that transformation is risky. For many, this risk outweighs the benefits of inactivity; McKinsey found that the rate of successful digital transformation is consistently low, with only 16% finding success over the long term. Within industries and business sizes, this also varies. Businesses with fewer than 100 employees are almost three times more likely to have fruitful transformational efforts compared to businesses with up to 50,000 employees. For those on the larger end of town, not only is the undertaking significantly more challenging, it is risky enough to see their business ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Shruti Shukla. Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and retain necessary funds and resources, nonprofits must appeal to the interests of their supporters. Some are interested in improving children's health, while others want to make an impact in children's education. Some prefer to personally connect with individuals who have been helped while others want only email communications. Supporters also have different preferences for fundraising activities, from galas to family-oriented events. The ... Read More