Category: Workato

Feed: Workato. Author: Jon Gitlin; The pandemic has pushed customer support teams to rethink how they interact with and provide value to customers. And automation, as it turns out, is the vehicle that’s driving their innovative solutions. When analyzing the automations that 900 midsize and enterprise organizations implemented on our platform last year, we found that the number of customer support automations built has increased by leaps and bounds. Automations for processes that fall within an organization’s service desk, as an example, have more than tripled YoY. So, what exactly are support teams focused on automating? And how are they ... Read More

Feed: Workato. Author: Jon Gitlin; Leveraging an embedded platform to provide product integrations at scale can help any organization elevate its platform’s value. Reltio, a master data management solution, utilizes embedded integrations to help clients gather and store data from various sources in their platform, as well as enrich that data via 3rd-party tools. Qstream, an enterprise microlearning app, uses embedded integrations to help clients kickstart an assessment as soon as a student or employee finishes an online course. CafeX Communications, a business collaboration solutions provider, leverages embedded integrations to streamline critical processes, like incident management, and others typically provided ... Read More

Feed: Workato. Author: Alethea Quek; At Workato, we are invested in nurturing young professionals who are interested in building a career in the technology space, no matter where they start out. Our #LevelUpAtWorkato series pays tribute to our employees who are at early stages of their careers and who’ve already left an indelible mark on the company’s ongoing pursuit of innovation. In this feature, we hear from Andrew Tay about his journey with Workato since he joined us in 2019 as an Automation Consultant. 1. So, what were you up to after graduating from college? I was very fortunate to ... Read More

Feed: Workato. Author: Jon Gitlin; Finance & Accounting is now the most automated business function. When analyzing the automations that 900 of our clients built last year as part of our Work Automation Index, we found that 26% of an organization’s automations, on average, fall under finance; this trumps IT’s share, the runner up, by a full percentage point. This insight only scratches the surface. You can read on to discover additional finance automation statistics that showcase how the department is approaching automation to tackle their challenges. See how every department leverages automation You can access our Work Automation Index ... Read More

Feed: Workato. Author: Jon Gitlin; When thinking of the employees who participate in a hackathon, you’ll likely come up with a few roles, such as a developer, a designer, and a project manager. While the individuals in these roles are certainly capable of working together to brainstorm and implement powerful solutions, you’re neglecting the vast majority of employees. The opportunity cost in doing so can’t be overstated: powerful solutions won’t see the light of day; employees across regions and teams won’t learn from and connect with one another; and the team at large will feel left out.  Our business technology ... Read More

Feed: Workato. Author: Jon Gitlin; As HR teams look to deliver better experiences for candidates and employees, they have a variety of levers to choose from—and automation, as it turns out, is becoming an increasingly popular one to pull. When analyzing the automations that 900 midsize and enterprise organizations built on our platform from February, 2021 through January, 2022, we found that HR teams are increasing the number of automations they bring to market by leaps and bounds. Moreover, these automations span various areas, including talent acquisition, onboarding, and payroll. We’ll cover this department-wide trend further by sharing the most ... Read More

Feed: Workato. Author: Jon Gitlin; Building and maintaining automations is no longer an IT-only activity. When analyzing the automations that 900 midsize and enterprise organizations built in our enterprise automation platform last year, we found that nearly half (47%) of all automation builders worked outside of IT. So, what’s driving this IT automation trend? And are there others worth highlighting from our data? You can read on to find the answers to both questions. Access our Work Automation Index to see everything we found Departments outside of IT increasingly turn to automation Given the landscape of automation builders, it’s perhaps ... Read More

Feed: Workato. Author: Hannah Peacock; Shutterstock—a creative platform that enables thousands of enterprise customers to access robust libraries of images, music, and video assets—was looking for new ways to ensure quality relationships with these large-scale customers. This included providing friction-free access to their platform across the rest of their clients’ tech stacks. Kevin Davis, the Director of Innovation and Enterprise Enablement for Shutterstock, provided more context on why they needed to address this area and how Workato’s Embedded Platform allowed them to do so during his Q&A session at Automate. You can read on to see what he shared. Watch ... Read More

Feed: Workato. Author: Alex Lamascus; A comprehensive enterprise automation platform delivers a multitude of capabilities—from application and data integration to process automation to API publishing to IoT integration. Unlocking this broad functionality, however, likely requires you to adopt more than one type of technology.  So, out of the 10 types of technology platforms you can leverage as part of your enterprise automation strategy, which should you use?  While there’s no answer that’s one-size-fits-all, the current and predicted spending in the integration and automation market point to a few technology platforms that IT buyers are primarily interested in: iPaaS, RPA, and ... Read More

Feed: Workato. Author: Jon Gitlin; According to a study by JumpCloud, roughly 2 out of every 3 employees in IT feel overwhelmed when it comes to managing the remote work environment. While there’s no easy way to take the work off their backs, an IT chatbot can streamline a large share of their tasks and make their interactions with stakeholders much easier. We’ll share how this can play out by introducing you to a few kinds of IT chatbots. But first, let’s review what an IT chatbot is. Keep employees in your business comms platform with Workbot Learn about the ... Read More