Category: MapR

Feed: CIO. Author: . Just two months after closing its acquisition of Slack, Salesforce unveiled at its Dreamforce customer conference this week a series of integrations that will put the team chat service at the heart of Salesforce.com.“We want to integrate Slack across every Salesforce cloud and every industry solution,” Slack CEO and co-founder Stewart Butterfield said in a call with reporters on the eve of the event.The company also set out a roadmap for extending its Hyperforce public cloud into new countries and announced a new video messaging function for Slack called Clips, which enables enterprise users to record and ... Read More

Feed: CIO. Author: . Most roles and responsibilities in the C-suite are fairly distinct and well defined: CFOs are responsible for all financial operations; COOs oversee daily operations; and CEOs manage the entire enterprise, for example.With CIOs and CTOs, however, roles and responsibilities can sometimes get blurred. The fact that technology and how organizations use it changes so rapidly doesn’t help matters. Nevertheless, many enterprises have both a CIO and a CTO, and it’s important that the two work in harmony in order to maximize the benefits of technology.CIO vs. CTO: Defining tech chief rolesThe day-to-day responsibilities of the CIO ... Read More

Feed: CIO. Author: . Most brands were already in the midst of a digital transformation before the pandemic, but social distancing caused a tectonic shift in priorities, making customer experience a strategic imperative. More specifically, customers migrated to digital channels of engagement as their first preference, and brands needed to deliver a seamless experience. From grocery deliveries to Zoom calls, people found themselves more dependent than ever on digital experiences to stay safe and connect with their communities.And that reliance is here to stay: With questions about COVID variants and future outbreaks still unanswered, brands must evolve to be digital-first ... Read More

Feed: CIO. Author: . For years ServiceNow has been viewed predominantly as an IT service management (ITSM) vendor. Under CEO Bill McDermott, however, that strategy has shifted, and the company is evolving its Now platform to increasingly underpin processes in other areas of the enterprise.Central to this shift is Now’s emphasis on workflows. “At [Now’s] core, there is a workflow automation engine that can be used for any business process,” said Stephen Elliot, group vice president for infrastructure and operations at IDC.Because of this, Elliot and other industry analysts see ServiceNow moving beyond its ITSM roots into the enterprise at ... Read More

Feed: CIO. Author: . More than a decade into cloud adoption, CIOs still report that a lack of the latest needed skills has slowed or stymied their cloud strategies.One recent report, for example, found that the lack of in-house skills was a top inhibitor of cloud programs, coming in at No. 3 just behind cost and security concerns. Indeed, the State of Cloud Strategy Survey from HashiCorp found 41% of respondents listed the in-house skills gap as an issue, while 57% said the overall skills shortage is a top cloud challenge.That’s not surprising, experts say, considering how many specialized skills ... Read More

Feed: CIO. Author: . When Copyright Agency - an Australian not-for-profit that stands up for creators - needed a critical overhaul of its end-of-life systems, Jeremy Jacobs, COO, CFO, and CIO at Copyright, instinctively took the opportunity to uplift the organisation as a whole. ASG Group Jeremy Jacobs, COO, CFO and CIO at Copyright Agency Like many, Copyright was balancing its core competencies on aged systems that were posing a big risk. In a new digital world, a change was well overdue.The four-year transformation involved attacking the lower hanging fruits first. Gaining confidence inside the organisation was key to influencing ... Read More

Feed: CIO. Author: . KoçSistem, the leading IT company in Turkey, has been providing technological solutions to the business world for over 75 years. Today it offers consulting, system integration, and software products and services covering the Internet of Things (IoT), big data and advanced analytics, security, enterprise cloud, enterprise mobility, and more. Considered to be Turkey's most valuable IT brand, KoçSistem is helping to drive the country's digital transformation efforts, drawing on its experience of working in 80 national and international business partnerships, with a workforce of around 1,600 employees spanning 81 cities. KoçSistemAn Appetite for Quality and InnovationKoçSistem ... Read More

Feed: CIO. Author: . The use of artificial intelligence in the hiring process has increased in recent years with companies turning to automated assessments, digital interviews, and data analytics to parse through resumes and screen candidates. But as IT strives for better diversity, equity, and inclusion (DEI), it turns out AI can do more harm than help if companies aren’t strategic and thoughtful about how they implement the technology.“The bias usually comes from the data. If you don’t have a representative data set, or any number of characteristics that you decide on, then of course you’re not going to be ... Read More

Feed: CIO. Author: . As a leading business intelligence tool, Power BI offers business users power and flexibility in dealing with data. The Microsoft tool provides everything from Excel integration to enterprise reporting and an increasing number of AI features that simplify getting deeper insights. In fact, the latest Forrester Wave report on augmented BI goes as far as to say “it is hard not to consider Power BI as your top choice for an enterprise BI platform.”But with so much power and so many features, you need to understand how to work with Power BI to get the most ... Read More

Feed: CIO. Author: . “The experience economy” – based on the idea of selling experiences rather than products – is the fourth great stage in consumer development, following commodities, goods, and services. Only a theory in the past, the experience economy is a reality today, and customer experience (CX) has ascended to a top priority for business leaders. Consumers now consider experience king, as well. They have transformed into “everything customers” who are now more demanding than ever. Sometimes they want to serve themselves, other times they want to interact with a human. Sometimes they want businesses to use information ... Read More