Category: Microsoft

Feed: Microsoft Dynamics 365 Blog. Author: Erin Amstrup. Omnichannel has become a dominant force in how companies meet customer expectations, and for good reason. Ninety-eight percent of Americans switch between devices on the same day, using multiple channelsvoice, social, chat, email, and SMS. Omnichannel engagement allows customers to reach out on nearly any device, on their preferred channel while managing all engagement channels uniformly on the back end, creating a seamless customer experience.True omnichannel support ensures an effortless transition and consistent experience from one channel to the next without causing agents to lose context or the customer having to repeat ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Christian Abeln. Companies that work with manufacturing and distribution need to be able to run key business processes 24/7, without interruption, and at scale. Challenges arise with unreliable connections or network latency when business processes compete for the same system resources when peak scale is required, or during periodic or regular maintenance for different regions, across time zones, or to meet different scheduling requirements. The ability to execute daily mission-critical processes must be agnostic to these situations.Cloud and edge scale units enable companies to execute mission-critical manufacturing and warehouse processes without interruptions. This functionality ... Read More

Feed: Microsoft Azure Blog. Author: Noelle Walsh. Earlier this year, we made a commitment to shift to 100 percent renewable energy supply in our buildings and datacenters by 2025. On this journey, we recognize that how we track our progress is just as important as how we get there. Today, we are announcing that Microsoft will be the first hyperscale cloud provider to track hourly energy consumption and renewable energy matching in a commercial product using the Vattenfall 24/7 Matching solution for our new datacenter regions in Sweden, which will be available in 2021. Vattenfall and Microsoft are also announcing ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Faisal Mohamood. Today, more than ever, your organization needs to adapt to changing business conditions with incredible speed and efficacy. Whether you're shifting to digital sales or streamlining your supply chain, Dynamics 365 plays a pivotal role in digital transformation initiatives by bringing customers and business priorities together with the next generation of CRM and ERP applications.Underpinning many of these successful initiatives is FastTrack for Dynamics 365, a Microsoft engineering powered customer success program that enables organizations to accelerate Dynamics 365 implementations and go live with confidence.Available at no incremental cost to our customers, ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: AJ Ezzour. Most sales organizations understand the value of maintaining an accurate sales forecast. However, many are still tracking forecasts with a time-consuming spreadsheet. This blog post provides some best practices for using forecasting capabilities in Dynamics 365 Sales to help simplify creating accurate forecasts, even during rapidly changing conditions.Benefits of sales forecastingSales forecasting is a projection of the sales that your organization expects to make within a set timeframe. Having current and accurate sales forecasting empowers you to better allocate your resources, modify your strategy to address unforeseen circumstances, and provide critical coaching ... Read More

Feed: Microsoft Azure Blog. Author: Lucia Stanham. A need for hybrid and multicloud strategies for financial services The financial services industry is a dynamic space that is constantly testing and pushing novel use cases of information technology. Many of its members must balance immense demands—from the pressures to unlock continuous innovation in a landscape with cloud-native entrants, to responding to unexpected surges in demand and extend services to new regions—all while managing risk and combatting financial crime. At the same time, financial regulations are also constantly evolving. In the face of the current pandemic, we have seen our customers accelerate ... Read More

Feed: Microsoft Azure Blog. Author: Xema Pathak. It is imperative to monitor the health of your virtual machine. But how much time do you spend reviewing each metric and alert to monitor the health of a virtual machine? We are announcing the preview of Azure Monitor for virtual machines guest health feature that monitors the health of your virtual machines and fires an alert when any parameter being monitored is outside the acceptable range. This feature provides you: A simple experience to monitor the overall health of your virtual machine. Out-of-the-box health monitors based on key VM metrics to ... Read More

Feed: Microsoft Dynamics 365 Blog. Author: Edan Hauon. Listening to the challenges many of our customers are facing with increasingly working online, we've developed new capabilities in Dynamics 365 to discover email messages, meetings, and phone call activities related to an opportunity, and then to factor these signals into the score.Capturing activities to determine opportunity healthA healthy opportunity will usually have activities happening in it like email messages, meetings, and phone calls. Many of our predictive opportunity scoring customers were gathering these signals manually to determine opportunity health. We've replaced the need for customers to manually track activities by using ... Read More

Feed: James Serra's Blog. Author: James Serra. For those companies that can’t yet move to the cloud, have certain workloads that can’t move to the cloud, or have limited to no internet access, Microsoft has options to build your own private on-prem cloud via Azure Stack and Azure Arc. I’ll focus this blog on using these products to host your databases. Azure Stack is an extension of Azure that provides a way to run apps and databases in an on-premises environment and deliver Azure services via three options: Azure Stack Hub: Run your own private, autonomous cloud—connected or disconnected with ... Read More

Feed: Microsoft Azure Blog. Author: Swati Sachdeva. If you have opted for Azure Database for PostgreSQL server, you are probably looking for a fully managed, intelligent, and flexible cloud database service that enables you to focus on building applications while offloading critical management tasks such as availability, scalability, and data protection to the service provider. However, some of these tasks—backup being a case in point—may have additional requirements pertaining to your organization’s compliance and business needs that call for a specialized, end-to-end solution. Azure Backup and Azure Databases have come together to build an enterprise-scale backup solution for Azure Database ... Read More